Frequently Asked Question

To make the purchasing process as smooth as possible, please bring:

• Your South African ID or valid passport.
• A valid driver’s licence.
• Proof of residence (not older than three months).
• Your latest payslips or proof of income (if financing).
• Three months’ bank statements if required by the finance institution.
• Details of your trade-in vehicle if applicable.

Our Finance & Insurance team will advise if any additional documentation is required.

Yes. Our Finance & Insurance specialists can assist you with a pre-approval application before your visit. Pre-approval gives you a good indication of your budget, monthly repayments and finance options, making your dealership experience quicker and more convenient.

Genuine parts are manufactured to the exact specifications of your vehicle. They offer superior quality, safety, durability and reliability compared to many aftermarket alternatives. They also help maintain your vehicle’s resale value and ensure optimal performance.

Absolutely. You can contact our Parts Department by telephone, email or through our website. Our team will confirm availability, pricing and expected delivery times before processing your order.

Simply contact our Parts Department with your vehicle’s VIN number. Our team can quickly confirm stock availability and, if necessary, arrange to order the required part.

Yes. Genuine manufacturer parts supplied and fitted by our dealership carry the applicable manufacturer’s warranty, giving you additional peace of mind.

Service intervals vary depending on your vehicle model and manufacturer recommendations. Most vehicles require servicing every 10,000 km, 15,000 to 20,000 km or annually, whichever comes first. Refer to your owner’s manual or contact our Service Department for advice.

Booking is easy. Contact our Service Department by phone, email or through our website. Our service advisors will arrange a convenient booking date and explain the process.

A scheduled service typically includes:

• Engine oil and oil filter replacement.
• Inspection of brakes, suspension and steering.
• Battery and charging system checks.
• Fluid level inspections and top-ups.
• Tyre inspection and pressure adjustment.
• Safety inspection.
• Electronic diagnostic scan where applicable. The exact items completed depend on your manufacturer’s service schedule.

Your vehicle must be serviced according to the manufacturer’s maintenance schedule using approved parts and procedures. Having your vehicle serviced by an authorised dealership provides confidence that all warranty requirements are met.

Most routine services are completed within a few hours. More extensive repairs may require additional time. Our Service Advisors will provide an estimated completion time when your booking is confirmed.

Yes. We welcome all CHERY owners, regardless of where the vehicle was originally purchased.

Absolutely. No additional repairs or maintenance will be carried out without your approval. Our Service Advisor will first discuss the recommendations, explain the costs and obtain your authorisation.

There is no fixed minimum credit score. Each application is assessed individually by the finance institutions, taking into account your credit profile, affordability, income and overall financial position.

Possibly. Every application is unique. Depending on your circumstances, income and affordability, finance may still be available. Our Finance & Insurance team will help identify the best available options.

Yes, subject to approval by the finance institution. In many cases, customers qualify for 100% vehicle finance without paying a deposit.

Generally you will require:

• South African ID or passport.
• Valid driver’s licence.
• Proof of residence.
• Latest payslips or proof of income.
• Bank statements where required. Additional documents may be requested depending on your application.

Many finance applications receive approval within a few minutes, although some applications may take longer depending on the finance institution and supporting documentation.

We work with all major South African vehicle finance institutions and banks, allowing us to source competitive finance solutions that best suit your needs.

Yes, subject to the finance institution’s requirements and the necessary legal documentation. Our Finance & Insurance team will explain the available options.

Yes. We will obtain the settlement balance from your current finance provider and assist in settling the outstanding amount as part of the transaction.

Trading in your vehicle is often faster, safer and more convenient. It reduces the administration, advertising, negotiations and security risks associated with private sales while allowing the trade-in value to be incorporated into your new vehicle purchase.

To achieve the best possible value:

• Keep your vehicle clean and well maintained.
• Complete scheduled servicing.
• Repair minor cosmetic damage where practical.
• Bring all spare keys, service records and owner’s manuals.
• Ensure your tyres, windscreens are in good condition.

Buying from our dealership provides peace of mind through:

• Professionally inspected vehicles.
• Transparent vehicle history.
• Finance assistance.
• Trade-in options.
• Manufacturer warranties where applicable.
• After-sales support.
• Genuine parts and servicing.

Yes. Contact our sales team to reserve your preferred vehicle while arrangements are finalised. Reservation terms may apply.

Once finance is approved and all documentation has been completed, many vehicle purchases can be finalised within one business day, depending on registration and licensing requirements.

Yes. We can arrange vehicle deliveries throughout South Africa. Delivery options and associated costs will depend on your location.

Yes. Where available, we provide customers with the vehicle’s history and relevant information to help them make an informed purchasing decision.

Warranty options vary depending on the vehicle’s age, mileage and manufacturer eligibility. Our Finance & Insurance team will explain the available warranty products and extended warranty options.

Yes. We support complete transparency and are happy to discuss arrangements for an independent inspection, subject to reasonable conditions and prior agreement.